旅游饭店英语(第2版) 清华大学出版社 azw3 lrf 下载 百度云 夸克云 snb pdf kindle

本书结合国际旅游饭店业发展的新特点，依照旅游饭店岗位服务场景、工作流程和职业技能要点，系统介绍了房间预订、礼宾服务、接待、问讯、外币兑换与收银、客房整理、维修与安保、餐厅服务、酒吧服务、商务中心、购物、康乐中心、会议服务等旅游饭店英语基本知识，并通过指导学生实训的形式，以强化学生的技能培养。本书构思独特，结构严谨，内容翔实，突出实用性，并注重旅游饭店英语服务全过程应用能力的培养。本书既可作为普通高等院校本科旅游管理专业的教材，同时又兼顾普通高校专接本、高职、高等教育自学考试、成人教育旅游管理教学，也可用于旅游饭店从业者的在职岗位培训，参加旅游英语资格取证考试提供辅导。

Unit 1 Hotel Basics1

Learning Objectives1

Warming Up1

Situational Conversations3

Conversation 1 The Sense of Service3

Conversation 2 Choosing Your Hotel4

Additional Useful Expressions5

Classroom Activities7

Reading9

“Green” Hotels and “Green” Hotels Association9

Exercises11

Learning Tips13

Unit 2 Room Reservation14

Learning Objectives14

Warming Up14

Situational Conversations15

Conversation 1 Making a Reservation16

Conversation 2 Desired Room Being Fully Booked16

Additional Useful Expressions18

Classroom Activities19

Reading20

The Duties of Reservationists21

Exercises22

Learning Tips24

Unit 3 Bell Service25

Learning Objectives25

Warming Up25

Situational Conversations27

Conversation 1 Showing the Guests to Their Rooms27

Conversation 2 Depositing Some Items28

Additional Useful Expressions29

Classroom Activities31

Reading33

The Duties of Doormen and Bellboys33

Exercises35

Learning Tips38

Unit 4 Reception39

Learning Objectives39

Warming Up39

Situational Conversations41

Conversation 1 Checking in Guest with a Reservation41

Conversation 2 Helping a Walk-in Guest42

Additional Useful Expressions43

Classroom Activities44

Reading47

The Duties of Receptionists and Reservations Clerks47

Exercises49

Learning Tips51

Unit 5 Switchboard52

Learning Objectives52

Warming Up52

Situational Conversations53

Conversation 1 Receiving a Phone Call54

Conversation 2 Explaining the Way to Make Phone Calls54

Conversation 3 Placing a Morning Call55

Additional Useful Expressions56

Classroom Activities57

Reading59

The Duties of Switchboard Operators59

Exercises61

Learning Tips63

Unit 6 Information Service65

Learning Objectives65

Warming Up65

Situational Conversations67

Conversation 1 Information for Shopping & Sightseeing67

Conversation 2 Giving Directions to Hotel67

Conversation 3 Taking a Message68

Additional Useful Expressions69

Classroom Activities70

Reading72

The Duties of Hotel Desk Clerks73

Exercises75

Learning Tips77

Unit 7 Foreign Exchange and Cashier’s78

Learning Objectives78

Warming Up78

Situational Conversations80

Conversation 1 Exchanging Money80

Conversation 2 Changing Coins80

Conversation 3 Checking Out81

Additional Useful Expressions82

Classroom Activities83

Reading85

What Does a Cashier Pay Attention to?85

Exercises88

Learning Tips89

Unit 8 Housekeeping ( I )90

Learning Objectives90

Warming Up90

Situational Conversations92

Conversation 1 Cleaning the Room92

Conversation 2 Turn-down Service92

Additional Useful Expressions94

Classroom Activities95

Reading97

Housekeeping Department97

Exercises100

Learning Tips102

Unit 9 Housekeeping ( II )103

Learning Objectives103

Warming Up103

Situational Conversations104

Conversation 1 Laundry105

Conversation 2 Room Service105

Conversation 3 Morning Call106

Additional Useful Expressions107

Classroom Activities108

Reading110

The Duties of Room Attendants110

Exercises112

Learning Tips114

Unit 10 Maintenance and Safety115

Learning Objectives115

Warming Up115

Situational Conversations117

Conversation 1 The TV Doesn't Work117

Conversation 2 Changing a Noisy Room118

Conversation 3 Asking for a Duplicate Key118

Additional Useful Expressions119

Classroom Activities120

Reading122

Hotel Safety Regulations Abroad122

Exercises124

Learning Tips127

Unit 11 Restaurant Service128

Learning Objectives128

Warming Up128

Situational Conversations129

Conversation 1 Receiving Guests130

Conversation 2 At the Western Restaurant130

Conversation 3 At the Chinese Restaurant131

Additional Useful Expressions132

Classroom Activities134

Reading136

The Duties of Waiters and Waitress136

Exercises138

Learning Tips140

Unit 12 Bar Service141

Learning Objectives141

Warming Up141

Situational Conversations143

Conversation 1 Take Beverage Order143

Conversation 2 Serving the Guest143

Conversation 3 Serving the Guest144

Additional Useful Expressions145

Classroom Activities147

Reading150

What Does It Take to Become a Good Bartender?150

Exercises152

Learning Tips154

Unit 13 Business Service156

Learning Objectives156

Warming Up156

Situational Conversations158

Conversation 1 Booking Flight158

Conversation 2 Copying and Typing159

Additional Useful Expessions160

Classroom Activities161

Reading163

Welcome to Business Services164

Exercises165

Learning Tips168

Unit 14 Shopping Arcade169

Learning Objectives169

Warming Up169

Situational Conversations170

Conversation 1 Selecting a Gift171

Conversation 2 About Chinese Arts and Crafts172

Additional Useful Expressions173

Classroom Activities173

Reading174

Main Duties of Shop Assistants175

Exercises177

Learning Tips179

Unit 15 Recreation and Fitness180

Learning Objectives180

Warming Up180

Situational Conversations182

Conversation 1 At Night Club182

Conversation 2 At Training Center183

Additional Useful Expressions183

Classroom Activities184

Reading185

Job of the Fitness Worker186

Exercises188

Learning Tips190

Unit 16 Meeting Service191

Learning Objectives191

Warming Up191

Situational Conversations192

Conversation 1 Arranging a Conference193

Conversation 2 Booking Meeting Facilities193

Additional Useful Expressions194

Classroom Activities196

Reading198

How to Choose the Right Conference Call Service198

Exercises200

Learning Tips203

Keys to Exercises204

Trans of the Conversations234

Trans for Listening Practice280

Terminology of Hotel Service299

Reference307

VIII

IX

  VII

张翠玲，中国人民大学英语语言文学专业研究生，文学硕士，讲师。长期从事大学英语和专业英语教学，教学经验丰富。主授课程有大学英语、英语语言学、商务英语写作、商务英语视听说、饭店服务英语、旅游服务英语等课程等。主编教材《大学英语实用教程》，发表论文有《中国翻译考试现状分析及反思》（赤峰学院学报2011.8），《金隄的翻译思想》（海外英语2011.11），《标点符号在英汉翻译中的处理》（宜春学院学报2012.2），《新时代翻译研究的新转向》（南昌教育学院学报2012.11）。

黄中军：毕业于首都师范大学英语系，英语教育学士学位，英语教授，北京宣武红旗业余大学外语系主任，西城区政协常委。长期从事高等学历和高等职业教育，教学经验丰富。主要从事英语本专科的教学任务，主授课程：英语精读、英语听说、英汉口译、英语写作、大学英语、饭店服务英语、旅游服务英语等。对英语教学有所研究，曾公开发表过多篇论文，主研多项课题，主编、参编了多部教材，主编《旅游英语》，为中科院等翻译过大量资料，出版了译著《智慧七柱》。

鄢莉：郑州大学硕士研究生毕业、郑州大学西亚斯国际学院教师。教授商务英语、商务英语写作、饭店服务英语、旅游服务英语、导游英语、大

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本书结合国际旅游饭店业发展的新特点，依照旅游饭店岗位服务场景、工作流程和职业技能要点，系统介绍了房间预订、礼宾服务、接待、问讯、外币兑换与收银、客房整理、维修与安保、餐厅服务、酒吧服务、商务中心、购物、康乐中心、会议服务等旅游饭店英语基本知识，并通过指导学生实训的形式，以强化学生的技能培养。本书构思独特，结构严谨，内容翔实，突出实用性，并注重旅游饭店英语服务全过程应用能力的培养。本书既可作为普通高等院校本科旅游管理专业的教材，同时又兼顾普通高校专接本、高职、高等教育自学考试、成人教育旅游管理教学，也可用于旅游饭店从业者的在职岗位培训，参加旅游英语资格取证考试提供辅导。